Mike Umbach, VP Product Development, Focuses on Understanding Clients to Develop the Right Products

Who? What? When? How? Why?- Questions and More Questions. Mike Umbach, MedTurn’s new VP Product Development, is all about asking questions. Not just questions, but the right questions to deliver products that provide high value to clients.

As the Vice President of Product Development, Mike has a client focused philosophy around developing products. As part of this development work, he spends time with the clients to understand their business processes and objectives so that the products developed can take cost out of the process and ultimately deliver more profit for them.

Mike has proven that he just doesn’t talk the talk, he walks the talk. With an extensive background in retailer finance and corporate strategy with companies such as Circuit City and CapGemini along with an educational background from Northwestern University, Mike knows how to turn concept into executed completion. Most recently, as the VP of Product Development for Carolina Services, a sister company of MedTurn, Mike has been instrumental in the design and implementation of a third party pharmacy receivables program called Prism. Working closely with the retailer clients and pharmacy technicians, the Prism product offerings have been extended to include not only enhanced work flow tools, but also business intelligence reporting tools.

So what does Mike have planned for MedTurn’s product offering? Developing and enhancing work flow tools for the pharmacy such as an on-line inventory system to include features such as recording returns through product scanning, electronic 222 forms, and return credit reporting. In addition, there are plans to enhance the on-line corporate reporting package to provide management with business intelligence to more effectively monitor their returns program. 

“I look forward to getting to know the MedTurn clients and using my third party pharmacy receivables background to develop products that alleviate administrative burden from your pharmacists, said Mike. We want to design tools that allow your pharmacists to spend more time with your customers and we’ll work hard to make that happen!”