MedTurn VP of Operations Shares His Commitment to “Client First” through Operational Excellence

Client First. Period. Since joining the company four years ago, Client First has been the message that Harold Anderson, Vice President of Operations, has not only talked, but also walked for the 270 CLS MedTurn operations and warehouse associates that are under his direction. Harold is responsible for the Memphis, TN; Fort Worth, TX; Indianapolis, IN; and Toronto, Canada healthcare facility operations. With over thirty years experience in executive management positions in both operations and business development with well recognized and respected companies such as Exel and Target, Harold has a keen understanding of the role that the operations team plays to ensure client satisfaction. “We service over 150 healthcare clients with different business needs, said Harold. Operational Execution is critical to delivering on the services that clients expect.”

Harold summarizes his beliefs into three main points that must happen to keep the “Client First”.

• Operationally Execute on Services. If we meet and exceed the expectations of our clients on the existing services that we provide, we realize that this could lead to new opportunities and growth with our clients.

• Continuously Improve Efficiency and Quality. It is important for us to always look for ways to enhance our services, yet keep costs to a minimum as a way to bring added value to our clients and remain competitive in our marketplace.

• Build an Internal Philosophy of Client First . Through on-going training and communication, every person in the organization understands their important role in meeting client needs and that the Client is First.

All clients are encouraged to visit and tour our returns processing facilities and meet with Harold and his team to discuss your operational needs.